1. Introduction
This Privacy Notice describes how PHP Group Sdn Bhd ("we", "us", or "our"), operating as FitArch, collects, uses, processes, and protects your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This policy applies to information collected through our website and our professional services, including bookings for foot checkups at our branches or at your doorstep. Providing your personal data is voluntary; if you choose not to provide it, we may not be able to arrange your foot checkup or provide our services to you.
2. Description of Personal Data Collected
We collect the personal data needed to provide our foot checkups, products and services to you:
Contact & Identity Information: Your name, phone number, email address, and home or office delivery address.
Physical Data: Footprints, foot pressure images, height, weight, and general posture and walking observations recorded during your foot checkup. This data is used for insole fitting only and is not a medical diagnosis. As it relates to your body, we process it only with your explicit consent.
Technical Data: IP address, device specs, browser type, and navigation logs tracked automatically via website cookies.
3. Purpose of Processing Personal Data
Your information is processed for the following commercial purposes:
Arranging and carrying out your free foot checkup at a branch or at your doorstep.
Making, fitting, and delivering the products you choose to purchase.
Fulfilling home delivery logistics and handling product fittings or modifications.
Managing follow-up visits, after-sales service, and product warranty.
4. Disclosure of Personal Data
We keep your personal information confidential. We do not sell your data. It may be disclosed to:
Our internal consultants, technicians, and production teams.
Logistics partners and third-party delivery dispatchers to fulfill doorstep shipping.
Regulatory bodies, government authorities, or legal entities if required by Malaysian law.
5. Technical Tracking and Cookies
Our website uses cookies to optimize your online experience. You can block or control cookies through your web browser preferences. However, disabling them might limit your ability to access features on our portal.
6. Security of Your Data
We maintain appropriate organizational and technical safeguards to keep your personal data secure. While we employ strict measures to prevent unauthorized data access, loss, or alteration, no transmission over the internet can be guaranteed as completely flawless.
7. Data Access and Correction Rights under PDPA
Under the PDPA, you have rights regarding your personal data. You may contact us at any time to:
Check whether we hold your personal data or request a physical copy.
Correct or update any inaccurate data.
Limit the processing of your personal data or withdraw your marketing consent.
8. Contact Information
For data inquiries, corrections, or privacy-related complaints, please reach out directly to our Headquarters:
Company Name: PHP Group Sdn Bhd (FitArch Malaysia)
HQ Address: Wisma PHP, 42, Jalan Equine 1B, Taman Equine, 43300 Seri Kembangan, Selangor, Malaysia
Email: support@fitarch.my
Phone: +60 3-8959 8882